HomeTerms & Conditions

Terms & Conditions

Table of Contents:

  1. Website Use
    1. Access to PureNaturals.co.uk
    2. Your Conduct
  2. Copyright
    1. Ownership of Rights
    2. Website Ownership of Rights
  3. Trademarks
  4. Damage to Your Computer
  5. Purchasing Goods from Our Site
    1. The Contract Between Us
    2. Accuracy of Content
    3. Availability of Goods
    4. Ordering Errors
    5. Price
    6. Acknowledgment and Acceptance of Your Order
    7. Delivery
    8. Risk and Ownership
    9. Cancellation Rights
    10. Cancellation by Us
    11. Liability
  6. Health and Safety
  7. Children
  8. Notices
  9. Electronic Communications
  10. Changes to Legal Notices
  11. Events Beyond Our Reasonable Control
  12. Waiver & Invalidity
  13. Law, Jurisdiction, and Language
  14. Privacy
  15. Third-Party Rights

1. Website Use

1.1. Access to PureNaturals.co.uk

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

1.2. Your Conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged, or impaired in any way. You understand that you, and not PureNaturals.co.uk, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

2.1. Ownership of Rights

All rights, including copyright, in this website are owned by or licensed to Pure Naturals, Ltd. All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of PureNaturals.co.uk, its affiliates or its content suppliers and is protected by United Kingdom and international copyright, authors’ rights, and database right laws. The compilation of all content on this website is the exclusive property of PureNaturals.co.uk and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of PureNaturals.co.uk, our affiliates or our software suppliers and is protected by United Kingdom and international copyright and authors’ rights laws.

You may not systematically extract and/or re-utilize parts of the contents of the website without PureNaturals.co.uk’s express written consent. In particular, you may not utilize any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilization of any substantial parts of this website, without PureNaturals.co.uk’s express written consent. You also may not create and/or publish your own database that features substantial (e.g., our prices and product listings) parts of this website without PureNaturals.co.uk’s express written consent.

2.2. Website Ownership of Rights

PureNaturals.co.uk grants you a limited license to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of PureNaturals.co.uk. This license does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of PureNaturals.co.uk and its affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing PureNaturals.co.uk’s or its affiliates’ names or trademarks without the express written consent of PureNaturals.co.uk. Any unauthorized use terminates the permission or license granted by PureNaturals.co.uk.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of PureNaturals.co.uk as long as the link does not portray PureNaturals.co.uk, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner. You may not use any PureNaturals.co.uk logo or other proprietary graphic or trademark as part of the link without our express written consent.

3. Trademarks

PureNaturals.co.uk and other marks indicated on our website are trademarks or registered trademarks of Pure Naturals, Ltd. or its subsidiaries (collectively “PureNaturals.co.uk”), in the European Union and/or other jurisdictions. PureNaturals.co.uk’s graphics, logos, page headers, button icons, scripts, and service names are the trademarks or trade dress of PureNaturals.co.uk. PureNaturals.co.uk’s trademarks and trade dress may not be used in connection with any product or service that is not PureNaturals.co.uk’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits PureNaturals.co.uk. All other trademarks not owned by PureNaturals.co.uk that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by PureNaturals.co.uk.

4. Damage to Your Computer

We try to ensure that this site is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in case of negligence on our part, we will not be liable to any person for any loss or damage that may arise to computer equipment as a result of using this website.

5. Purchasing Goods from Our Site

5.1. The Contract Between Us

We must receive payment of the whole price for the goods that you order before your order can be accepted. Your payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted to us when we send you an email that the goods have been sent to you. Our acceptance of your order brings into existence a legally binding contract between us.

5.2. Accuracy of Content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions, and capacities given about the goods are approximate only.

5.3. Availability of Goods

All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock or will not be readily available from suppliers within 7 working days of your order, we will contact you by email or phone (if you have given us the details). We will make every effort to obtain an estimated delivery date based on information provided from our suppliers, but please bear in mind that due to the seasonal nature of some of our product offerings, we may not be able to deliver the product ordered. We will contact you with alternative suggestions, and you will have the option either to wait until the item is available from stock, adjust your order to a suggested alternative, or cancel your order.

5.4. Ordering Errors

You are able to correct errors on your order up to the point on which you click “submit” during the ordering process.

5.5. Price

The prices payable for goods that you order are set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information. Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the prices stated in the email, and will state the period for which the offer or price remains valid.

5.6. Acknowledgment and Acceptance of Your Order

You will need to provide us with your email address, and we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details. An acceptance of your order will take place on the despatch of the good(s) ordered.

5.7. Delivery

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when our shipper delivers. We cannot accept any liability for loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery, but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period, and we will contact you to arrange an alternative time.

5.8. Risk and Ownership

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you, they will be held at your own risk, and we will not be liable for their loss or destruction. Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered, and when we have received cleared payment in full. Goods supplied are not for resale.

5.9. Cancellation Rights

Under the Distance Selling Regulations, you have the legal right to cancel your order within 7 days of receipt of your goods (with exception to any made-to-order items). You do not need to give us any reason for cancelling your contract, though any information offered will help improve our service, nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract via email or post.

If you are unhappy with any of our products, you may return them in their original condition, unopened, and with all seals intact within 7 days of receiving your order. In some instances, a restocking fee may apply. Please reference our Returns Policy printed on the back of your invoice when you receive your order.

You will be issued an RMA (Return Materials Authorization) for the return of any goods. Please reference the RMA with any goods returned. Failure to reference the RMA will not guarantee a full refund or replacement.

You cannot cancel your contract if the goods you have ordered are newspapers, magazines, or if you have taken any audio or video recording or computer software out of the sealed package which was delivered to you.

If you have received the goods before you cancel your contract, then (unless, under the previous clause for which you do not have a right to cancel) you must send the goods back to our contact address at your own cost and risk.

Once you have notified us that you are canceling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition that they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.

5.10. Cancellation by Us

We reserve the right to cancel the contract between us if:

  • we have insufficient stock to deliver the goods you have ordered;
  • we do not deliver to your area; or
  • one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your contract, we will notify you by email and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.

6. Liability

If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable). If you notify a problem to us under this condition, our only obligation will be, at your option:

  • to make good any shortage or non-delivery;
  • to replace or repair any goods that are damaged or defective; or
  • to refund to you the amount paid by you for the goods in question in whatever way we choose.

Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import, or other permits to purchase goods from our site. The importation of exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

7. Health and Safety

Certain products in our offering have properties that make them potentially unsafe if misused. You must, upon receipt of any product from our offering, read carefully any safety warnings and follow clearly any guidelines on how to use the product. If you are in any doubt about the use of the product, the meaning of any warnings, or whether your intended use of the product is safe, we urge you to contact the manufacturer for clarification prior to use. PureNaturals.co.uk will not be held responsible for any negligent use or misuse of products purchased from our shop/website. Nothing in these guidelines should be thought to supersede, or to alter, or to take precedence over manufacturers’ instructions. If no instructions are issued and you have a query about how to use the product you are purchasing, we request that you consult the manufacturer.

8. Children

We cannot accept orders from persons under the age of 18. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

9. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at PureNaturals.co.uk 123 Green Street, London, United Kingdom, W2 4AT. All notices from us to you will be displayed on our website from time to time.

10. Electronic Communications

When you visit PureNaturals.co.uk or send emails to us, you are communicating with us electronically. We communicate with you by email or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

We reserve the right to change these terms and conditions from time to time, and you should look through them as often as possible.

12. Events Beyond Our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause, which is beyond our reasonable control. This condition does not affect your statutory rights.

13. Waiver & Invalidity

If you breach these terms and conditions and we take no action, we will still be entitled to use our rights and remedies in other situations where you are in breach. If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.

14. Law, Jurisdiction, and Language

This website, any content contained herein, and any contract brought into being as a result of usage of this website, are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

15. Privacy

Please review our Privacy Policy, which also governs your visit to PureNaturals.co.uk, to understand our practices.

16. Third-Party Rights

These terms and conditions do not affect your statutory rights as a consumer.