Terms & Conditions
Welcome to PureNaturals.co.uk. Pure
Naturals LTD provides access to this website and sell our products to
you subject to the terms and conditions set out on this page. These
terms and conditions form the basis on which you can visit us and our
website. Please read them carefully as they contain important
information. By using the PureNaturals.co.uk website, you signify your
agreement to be bound by these conditions. If you disagree with these
- General terms and conditions
- Website Use
- Access to PureNaturals.co.uk
will do our utmost to ensure that availability of the website will be
uninterrupted and that transmissions will be error-free. However, due to
the nature of the Internet, this cannot be guaranteed. Also, your
access to the website may also be occasionally suspended or restricted
to allow for repairs, maintenance, or the introduction of new facilities
or services. We will attempt to limit the frequency and duration of any
such suspension or restriction.
- Your conduct
not use the website in any way that causes, or is likely to cause, the
website or access to it to be interrupted, damaged or impaired in any
understand that you, and not PureNaturals.co.uk, are responsible for all
electronic communications and content sent from your computer to us and
you must use the website for lawful purposes only.
You must not use the website for any of the following:
- for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
- to send, use or reuse any
material that is illegal, offensive, abusive, indecent, defamatory,
obscene or menacing; or in breach of copyright, trademark,
confidence, privacy or any other right; or is otherwise
injurious to third parties; or objectionable; or which consists
of or contains software viruses, political campaigning,
commercial solicitation, chain letters, mass mailings or any
- to cause annoyance, inconvenience or needless anxiety
rights, including copyright, in this website are owned by or licensed to
Pure Naturals, Ltd. All content included on the website, such as text,
graphics, logos, button icons, images, audio clips, digital downloads,
data compilations, and software, is the property of PureNaturals.co.uk,
its affiliates or its content suppliers and is protected by United
Kingdom and international copyright, authors rights and database right
laws. The compilation of all content on this website is the exclusive
property of PureNaturals.co.uk and its affiliates and is protected by
United Kingdom and international copyright and database right laws. All
software used on this website is the property of PureNaturals.co.uk, our
affiliates or our software suppliers and is protected by United Kingdom
and international copyright and authors rights laws.
may not systematically extract and/or re-utilise parts of the contents
of the website without PureNaturals.co.uk 's express written consent. In
particular, you may not utilise any data mining, robots, or similar
data gathering and extraction tools to extract (whether once or many
times) for re-utilisation of any substantial parts of this website,
without PureNaturals.co.uk 's express written consent. You also may not
create and/or publish your own database that features substantial (eg
our prices and product listings) parts of this website without
PureNaturals.co.uk 's express written consent.
- Website ownership of rights
grants you a limited license to access and make personal use of this
website, but not to download (other than page caching) or modify it, or
any portion of it, except with express written consent of
PureNaturals.co.uk. This license does not include any resale or
commercial use of this website or its contents; any collection and use
of any product listings, descriptions, or prices; any derivative use of
this website or its contents; any downloading or copying of account
information for the benefit of another merchant; or any use of data
mining, robots, or similar data gathering and extraction tools.
website or any portion of this website may not be reproduced,
duplicated, copied, sold, resold, visited, or otherwise exploited for
any commercial purpose without our express written consent.
not frame or use framing techniques to enclose any trademark, logo, or
other proprietary information (including images, text, page layout, or
form) of PureNaturals.co.uk and its affiliates without express written
consent. You may not use any meta tags or any other "hidden text"
utilising PureNaturals.co.uk s or its affiliates' names or trademarks
without the express written consent of PureNaturals.co.uk. Any
unauthorised use terminates the permission or license granted by
are granted a limited, revocable, and non-exclusive right to create a
hyperlink to the Welcome page of PureNaturals.co.uk as long as the link
does not portray PureNaturals.co.uk, its affiliates, or their products
or services in a false, misleading, derogatory, or otherwise offensive
matter. You may not use any PureNaturals.co.uk logo or other proprietary
graphic or trademark as part of the link without our express written
and other marks indicated on our website are trademarks or registered
trademarks of Pure Naturals, Ltd. or its subsidiaries (collectively "
PureNaturals.co.uk "), in the European Union and/or other jurisdictions.
PureNaturals.co.uk s graphics, logos, page headers, button icons,
scripts and service names are the trademarks or trade dress of
PureNaturals.co.uk. PureNaturals.co.uk 's trademarks and trade dress may
not be used in connection with any product or service that is not
PureNaturals.co.uk 's, in any manner that is likely to cause confusion
among customers, or in any manner that disparages or discredits
PureNaturals.co.uk. All other trademarks not owned by PureNaturals.co.uk
that appear on this website are the property of their respective
owners, who may or may not be affiliated with, connected to, or
sponsored by PureNaturals.co.uk.
- Damage to your computer
try to ensure that this site is free from viruses or defects. However,
we cannot guarantee that your use of this website or any websites
accessible through it will not cause damage to your computer. It is your
responsibility to ensure that the right equipment is available to use
the website. Except in case of negligence on our part, we will not be
liable to any person for any loss or damage which may arise to computer
equipment as a result of using this website.
- Purchasing goods from our site
- The contract between us
must receive payment of the whole of the price for the goods that you
order before your order can be accepted. Your payment of the price for
the goods represents an offer on your part to purchase the goods, which
will be accepted to us when we send you an email that the goods have
been sent to you. Our acceptance of your order brings into existence a
legally binding contract between us.
- Accuracy of content
have taken care in the preparation of the content of this website, in
particular to ensure that prices quoted are correct at the time of
publishing and that all goods have been fairly described. However,
orders will only be accepted if there are no material errors in the
description of the goods or their prices as advertised on this website.
Any weights, dimensions and capacities given about the goods are
- Availability of goods
orders are subject to acceptance and availability. If the goods you
have ordered are not available from stock or will not be readily
available from suppliers within 7 working days of your order, we will
contact you by email or phone (if you have given us the details). We
will make every effort to obtain an estimated delivery date based on
information provided from our suppliers but please bear in mind that due
to the seasonal nature of some of our product offering, we may not be
able to deliver the product ordered. We will contact you with
alternative suggestions and you will have the option either to wait
until the item is available from stock, adjust your order to a suggested
alternative or to cancel your order.
- Ordering errors
You are able to correct errors on your order up to the point on which click â€œsubmitâ€ during the ordering process.
payable for goods that you order are set out in our website. All prices
are inclusive of VAT at the current rates and are correct at the time
of entering information.
it is not possible to accept your order to buy goods of the
specification and description at the price indicated, we will advise you
by email, offer to sell you the goods of the specification and
description at the prices stated in the email and will state the period
for which the offer or price remains valid.
- Acknowledgement and acceptance of your order
will need to provide us with your email address and we will notify you
by email as soon as possible to confirm receipt of your order and email
you again to confirm details. An acceptance of your order will take
place on despatch of the good(s) ordered.
will deliver the goods to the address you specify for delivery in your
order. It is important that this address is accurate. Please be precise
about where you would like the goods left if you are out when our
shipper delivers. We cannot accept any liability for loss or damage to
the goods once they have been delivered in accordance with your delivery
instructions (unless this is caused by our negligence). We will aim to
deliver the goods by the date quoted for delivery but delivery times are
not guaranteed. If delivery is delayed due to any cause beyond our
reasonable control, the delivery date will be extended by a reasonable
period and we will contact you to arrange an alternative time.
- Risk and ownership
become the owner of the goods you have ordered when they have been
delivered to you. Once goods have been delivered to you they will be
held at your own risk and we will not be liable for their loss or
of damage to or loss of the goods passes to you at the time of delivery
to you, or if you fail to take delivery at the agreed time, the time
when we tried to deliver. You will only own the goods once they have
been successfully delivered and when we have received cleared payment in
full. Goods supplied are not for resale.
- Cancellation rights
- Under the Distance Selling
Regulations you have the legal right to cancel your order within 7 days
of receipt of your goods (with exception to any made to order
items). You do not need to give us any reason for cancelling your
contract, though any information offered will help improve our
service, nor will you have to pay any penalty. However, you will
need to notify us if you wish to cancel your contract via email or
- If you are unhappy with any of
our products, you may return them in their original condition,
unopened and with all seals intact within 7 days of receiving your
order. In some instances, a restocking fee may apply. Please reference
our Returns Policy printed on the back of your invoice when you
receive your order.
- You will be issued a RMA
(Return Materials Authorisation) for the return of any goods. Please
reference the RMA with any goods returned. Failure to reference the
RMA will not guarantee a full refund or replacement.
- You cannot cancel your contract
if the goods you have ordered are newspapers, magazines or if you
have taken any audio or video recording or computer software out of
the sealed package which was delivered to you.
- If you have received the goods
before you cancel your contract then (unless, under the previous
clause for which you do not have a right to cancel) you must send the
goods back to our contact address at your own cost and risk.
- Once you have notified us that
you are cancelling your contract, any sum debited to us from your
credit card will be re-credited to your account as soon as possible and
in any event within 30 days of your order PROVIDED THAT the goods
in question are returned by you and received by us in the
condition that they were in when delivered to you. If you do not
return the goods delivered to you or do not pay the costs of
delivery, we will be entitled to deduct the direct costs of
recovering the goods from the amount to be re-credited to you.
- You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.
- Cancellation by us
- We reserve the right to cancel the contract between us if:
- we have insufficient stock to deliver the goods you have ordered;
- we do not deliver to your area; or
- one or more of the goods you
ordered was listed at an incorrect price due to a typographical
error or an error in the pricing information received by us from our
- If we do
cancel your contract we will notify you by email and will
re-credit to your account any sum deducted by us from your credit
card as soon as possible but in any event within 30 days of your
- if you do not receive goods
ordered by you within 30 days of the date on which you ordered them, we
will have no liability to you unless you notify us in writing at
our contact address of the problem within 60 days of the date on
which you ordered the goods (unless this is not reasonably
practicable). If you notify a program to us under this condition,
our only obligation will be, at your option:
- to make good any shortage or non-delivery;
- to replace or repair any goods that are damaged or defective; or
- to refund to you the amount paid by you for the goods in question in whatever way we choose.
- Both parties shall only be
liable under this contract for losses, which are a reasonably
foreseeable consequence of the relevant breach of contract.
- You must observe and comply
with all applicable regulations and legislation, including obtaining all
necessary customs, import or other permits to purchase goods from
our site. The importation of exportation of certain of our goods
to you may be prohibited by certain national laws. We make no
representation and accept no liability in respect of the export or
import of the goods you purchase.
the foregoing, nothing in these terms and conditions is intended
to limit any rights you might have as a consumer under applicable
local law or other statutory rights that may not be excluded nor
in any way to exclude or limit our liability to you for any death
or personal injury resulting from our negligence.
- Health and Safety
products in our offering have properties that make them potentially
unsafe if misused. You must, upon receipt of any product from our
offering, read carefully any safety warnings and follow clearly any
guidelines on how to use the product. If you are in any doubt about the
use of the product, the meaning of any warnings, or whether your
intended use of the product is safe, we urge you to contact the
manufacturer for clarification prior to use. PureNaturals.co.uk will not
be held responsible for any negligent use or misuse of products
purchased from our shop/website. Nothing in these guidelines should be
thought to supersede, or to alter, or to take precedence over
manufacturers' instructions. If no instructions are issued and you have a
query about how to use the product you are purchasing, we request that
you consult the manufacturer.
does not sell products for purchase by children. We sell children's
products for purchase by adults. If you are under 18, you may use
PureNaturals.co.uk only with the involvement of a parent or guardian.
otherwise expressed stated in these terms and conditions, all notices
from you to us must be in writing and sent to our contact address at 18
New Market Street, Chorley Lancashire PR7 1DB and all notices from us to
you will be displayed on our website from to time.
- Electronic communications
you visit PureNaturals.co.uk or send e-mails to us, you are
communicating with us electronically. We communicate with you by e-mail
or by posting notices on the website. For contractual purposes, you
consent to receive communications from us electronically and you agree
that all agreements, notices, disclosures and other communications that
we provide to you electronically satisfy any legal requirement that such
communications be in writing. This condition does not affect your
- Changes to legal notices
reserve the right to make changes to our website, policies, and these
terms and conditions at any time. You will be subject to the policies
and terms and conditions in force at the time that you use the website
or that you order goods from us, unless any change to those policies or
these conditions is required to be made by law or government authority
(in which case it will apply to orders previously placed by you). If any
of these conditions is deemed invalid, void, or for any reason
unenforceable, that condition will be deemed severable and will not
affect the validity and enforceability of any remaining condition.
- Events beyond our reasonable control
will not be held responsible for any delay or failure to comply with
our obligations under these conditions if the delay or failure arises
from any cause which is beyond our reasonable control. This condition
does not affect your statutory rights.
- Waiver & Invalidity
breach these conditions and we take no action, we will still be entitled
to use our rights and remedies in any other situation where you breach
any part of these terms and conditions is unenforceable (including any
provision in which we exclude are liability to you) the enforceability
of any other part of these conditions will not be affected.
- Law, jurisdiction and language
website, any content contained therein and any contract brought into
being as a result of usage of this website are governed by and construed
in accordance with English law. Parties to any such contract agree to
submit to the exclusive jurisdiction of the courts of England and Wales.
All contracts are concluded in English.
- Third party rights
Nothing in this Agreement is intended to, nor shall confer any rights on a third party.